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FAQs
Frequently Asked Questions
IS STARS AND WINDSONGS POPULAR AMONGST FAMILIES?
Yes. Stars and Windsongs is oriented around tranquility, families and experiences. We have developed experiences for our guests that involve the whole family. Do go through our list of experiences.
IS THE RESORT SENIOR AND DIFFERENTLY ABLED FRIENDLY?
Both, senior citizens and differently-abled guests are welcome at the resort and love the peace and tranquility it offers. We have two Suites on the Ground Floor that are Senior Citizen Friendly with grab handles in the washroom and bathing areas. A walking stick is recommended for Senior citizens if so required. However, given the terrain, we have steps and cannot be a wheelchair-friendly property.
IS IT SAFE TO TRAVEL WITH A TODDLER?
Yes. It is very safe for toddlers to stay at the property under the guidance of their parents. It should be noted, however, that we are at an altitude of 5,000 feet above sea level and appropriate seasonal clothing is a must. Our dedicated list of experiences is fun and family-oriented. Do also keep in mind, that not all spaces and experiences may be toddler Stroller friendly due to the terrain.
HOW FAR IS THE PARKING AREA FROM THE ACCOMMODATION?
Our parking area is on-premises. We can accommodate 8 vehicles.
HOW CAN I PAY FOR DESTINATION DINING AND EXPERIENCE?
The destination dining and experiences have to be booked in advance and hence are pre-paid experiences. You could also do so once at the property and we may be able to accommodate, if available. We would request you to book in advance, however. Our destination dining is specially arranged under a 30-year-old pine tree on the property and the list of amazing experiences is dedicated towards family bonding and rejuvenation.
DO YOU HAVE ACCOMMODATION FOR DRIVERS?
We have a dedicated accommodation for the drivers of our in-house guests. It is a short distance away from our premises. Drivers can take meals along-with our staff members. There is a small charge applicable for the stay and meals of the drivers, however, they are aptly taken care of.
WHERE IS THE NEAREST GROCERY/PROVISION STORE?
There is a village grocery/provision store near the resort. However, the larger provision stores are in the town of Nahan, which is approximately a distance of 25 km.
CAN WE PLAY LOUD MUSIC AT THE RESORT?
Soft music can be played in the room without disturbing other guests. However we do not allow loud music in our gardens or open areas of the resort due to the tranquillity of the hills and for the other guests and the villages. We do, however, have our dedicated 1000 sq feet hall - the Harmony Hall - that can be easily converted into a party hall/discotheque where music can be played without disturbing the tranquility of the other guests or the surroundings.
CAN WE PLACE AN EXTRA BED?
We are a Suite only resort and all our 8 suites can accommodate 4 guests. However, we are unable to provide additional beds in the suites.
WHAT IS THE SMOKING POLICY AT THE RESORT?
Stars and Windsongs does not permit smoking in any of its rooms or restaurants, but smoking is allowed in designated open areas. In case of smoking in the room, additional charges of Rs. 5000 will be applicable per night.
DO YOU HAVE WI-FI?
We have a dedicated leased line connection at the resort. The wifi signal via the leased line is very good across the resort in the Public areas including the Harmony Hall - which is the conference cum party hall. Free wifi is available on 4 devices per suite. However, the signal may be weak inside the rooms, though the signal strength of the normal mobile phone too is good at the resort. However, Inclement weather conditions may sometimes affect the wifi connections.
HOW IS THE MOBILE CONNECTIVITY AT THE RESORT?
Most service providers' networks work well at the resort. However, Vodafone and Airtel networks may be patchy in places. Jio and BSNL mobile networks work best in the area.
IS THERE FAN OR AIR-CONDITIONING IN THE ROOM?
We are at a height of approximately 5000 feet above sea level, however, for the comfort of our guests, all our suites and indoor sitting areas have fans and Air conditioning.
ARE THERE HEATERS IN THE ROOMS?
Yes, we do provide heaters in all the suites as per weather requirements.
DO YOU HAVE AN ELECTRIC KETTLE IN THE ROOM?
Yes. We have an electric kettle in all our suites.
CAN WE USE HAIR DRYER AND ELECTRIC SHAVER?
Yes. Hair Dryers are provided in all Suites. We have dedicated points in the suites for electric shavers.
DO YOU HAVE ALL DAY HOT WATER SUPPLY?
All suites have dedicated electric geysers for hot water. During the winter it is recommended to switch on the geysers about 30 minutes in advance.
WHICH BRAND OF TOILETRIES ARE PROVIDED AT THE RESORT?
Natural, paraben-free bath and wellness toiletries are specially provided at the resort. These are good for the skin as well as good for the environment.
HOW OFTEN IS THE BEDROOM LINEN CHANGED?
As per protocol, all linen is changed and all appropriate cleanliness norms are followed prior to the check-in of new guests. As a sustainable and environment-friendly practice, we change the linen once in 2 days for our long staying guests. However, we will be happy to change it upon request.
IS THERE A SPA AT THE RESORT?
We are a boutique, family-oriented, experience-based resort. We do not have a spa at the premises.
IS THE RESORT PET-FRIENDLY?
Yes. The resort is pet-friendly and our furry friends are welcome. Large dogs should be kept on leash for the benefit of other guests. There is an additional charge applicable for pets. Kindly inform the resort incase you are getting your furry friends and if any special arrangements need to be made.
DO YOU KEEP GENERAL MEDICINES AND A FIRST AID KIT AT THE ESTATE?
Yes, general medicines for fever/pain reliever/headache are always available at the resort. We also have a first aid kit with sterilized cotton, crepe bandages and sprays.
IS THERE A MEDICAL FACILITY CLOSE BY?
The closest multi-speciality hospital is Sri Sai Multi Specialty Hospital and Trauma Center in the town of Nahan at a distance of approximately 27 km from the resort. It takes about 45 minutes to reach.
WHAT IS THE ROUTE FROM DELHI?
By Road: Stars and Windsongs is the closest boutique hill resort to Delhi NCR at a distance of approximately 250 / 260 km with an easy drive, mostly on very smooth National and State Highways. The drive from New Delhi to Stars and Windsongs takes approximately 5 hours. The Route to follow: Exit Delhi via the Delhi – Chandigarh highway, travel via NH 44 and cross Sonipat, Murthal, Panipat, Karnal, and Kurukshetra. After Kurukshetra take a right from under the NH towards Shahbad (signages visible on NH), post the Makaranda River Bridge Crossing and then drive towards Saha, and then towards Naraingarh. Enter Himachal Pradesh via Kala Amb and drive towards Nahan. On entering Nahan you will come across a signage stating Bus Stand with a left turn sign. Do not take that left as it takes you into the City. Kindly carry on straight. Post a short uphill drive across the picturesque small town of Nahan, you will see signage stating Renukaji / Jamta or Shimla. Take the route towards Renukaji / Jamta. Kindly do not take the route towards Shimla. Post reaching Jamta, take the extreme right and drive about 6 km, crossing the village signs of Jaitak and Dagrahan. Drive about 500 mtrs and you will reach Stars And Windsongs - Essence of Himachal. The drive on the hills is picturesque. Google Maps does a very good job of getting you to us.
There are many stops that you can use on the Highway and we recommend Amrik Dhaba at Murthal for some delicious parathas. the great Khalli Dhaba ahead of Karnal and Raunaq Sweets at Narayanagarh, for some tasty snacks and clean washrooms.
We will be happy to help, if so required, and can arrange transportation from Delhi NCR to our resort and back at an additional cost, from your home, hotel, airport, or railway station.
It is also pertinent to know that we are at a cross junction of travel towards other places in Himachal and Uttarakhand and will be happy to make an itinerary for your travel.
WHAT IS THE CLOSEST AIRPORT TO THE RESORT?
The closest airport to the resort is Chandigarh Airport and we are at about a distance of 100 km. The Jolly Grant Airport in Dehradun is about 135 km.
It is also pertinent to know that we are at a cross junction of travel towards other places in Himachal and Uttarakhand and will be happy to make an itinerary for your travel.
WHAT IS THE CLOSEST RAILWAY STATION TO THE RESORT?
The closest railway station to the resort is Ambala, which is about 80 km from the resort. Chandigarh railway station is about 100 km from the resort and takes 2 hours to reach. You can take a taxi from either of the railway stations or we will be happy to pick you up and drop you at the resort, on an additional charge. Shimla is about 120 km long and takes 3 hours to reach. Some of the reference distances are given herewith.
WHAT'S THE WEATHER LIKE THROUGH?
In Jamta, Nahan, Himachal Pradesh, where we are located at approximately 5000 feet above sea level, there is a cool breeze in the Summers even when the temperature in Delhi reaches scorching levels. We are mostly 11 to 12 degrees below the temperature in Delhi. Summers and winters, are great for trekking and sightseeing. As we do not get snowfall in the winter, one can enjoy outdoor experiences across the year, except during rain, when it really pours on the hills.
Summers are from mid-April to July, Rains are from July to August end, whereas, winters are from the beginning of September till April. Each of the seasons is an experience in itself. Guests are requested to carry appropriate clothing and footwear suitable for hilly terrain and prevailing weather conditions.
DO YOU PROVIDE GLUTEN-FREE, DAIRY-FREE & VEGAN?
Yes, we can organize gluten-free, dairy-free & vegan or Jain food. The preference must be shared with us in advance.
CAN YOU ORGANISE JAIN MEALS FOR US?
Our kitchen team will be happy to organise a Jain meal for you. The preference must be shared with us in advance.
DO YOU ALLOW PERSONAL CHEFS IN THE KITCHEN?
We do not allow outside staff to access the resort’s kitchen.
WHAT ARE THE DINING OPTIONS?
You can find all the details on our Dining page.
DO YOU HAVE A BAR?
We do not have a bar to serve alcoholic beverages at the resort. However, we will be happy to serve, if you have brought your own alcoholic beverage.
DO YOU SET UP A BONFIRE EVERY DAY?
Yes, we organize a bonfire every evening from the beginning of September to mid-March. Post March we do not allow bonfires due to the falling of Pine needle leaves that can catch fire which spreads very quickly on the hills. However, during this period of mainly Summer months, guests can enjoy the splash poll in the premises. Both, the bonfire and the Splash Poll are offered on an additional charge basis. Relishing food and beverages can be served along with the bonfire and Splash pool.
WHAT EXPERIENCES ARE OFFERED AT THE RESORT?
We offer our guests an array of curated excursions and experiences. Kindy go through our detailed list of experiences to enjoy with the family and rejuvenate your body and soul for a wholesome holiday
DOES THE RESORT HAVE A SWIMMING POOL OR A SPLASH POOL?
Stars and Windsongs is at an altitude of approximately 5000 ft above sea level. Given that we are on the sloping hills of Himachal and are also blessed with wonderful cool weather most of the year, we have consciously made a decision not to have a swimming pool at the resort, but we do have a Splash Pool in the garden area that can be used to enjoy during the summer. The water from the Splash Pool is used for gardening purposes. From the point of view of water conservation on the hills and also cognizant of the fact that huge quantities of water will have to be brought up the hills in large water tankers, thus leading to environmental degradation, the owners have taken a very mindful view of not having a swimming pool in the premises. We have curated many amazing experiences and activities that will rejuvenate the body and the soul and leave a positive impact on the sylvan surroundings. Do enjoy the Splash Poll during the Summer.
ARE THERE TELEVISIONS IN THE ROOMS?
Our guests enjoy the Sylvian outdoors that the hills have on offer. We have a curated list of experiences right from star gazing to village walks, gardening and picnics for our guests. We consciously do not have television in our suites. There is however a large TV screen at our Windsongs Melody restaurant.
WHAT ARE THE ENTERTAINMENT OPTIONS FOR CHILDREN AT THE RESORT?
The resort's sylvan surroundings are a great opportunity for children to disconnect from screens and mobile devices. Beyond that, we have indoor games like Table Tennis and various board games and a list of experiences to keep them involved. Children can be involved in activities right from star gazing through the telescope to village walks and gardening in our farms. Therefore, we do not have televisions in the rooms but a telescope outside.
WHAT IS THE RESORT TIPPING POLICY?
We understand that guests appreciate the service provided at the resort by our staff members. As the resort is run as a community by all members of the staff, it is requested that no individual tips may be given. Tips may kindly be inserted in the Tipping Box kept in the reception room for distribution to our staff members.
HOW CAN GUESTS CONTRIBUTE TO THE COMMUNITY DEVELOPMENT PROGRAM OF THE ADOPTED AREA?
The resort runs a community development program to help in the education of children and the development of health-related infrastructure for the villages around the resort. We will be happy to share the Bank details for this program, as it is run independently from the resort's revenues.
WHAT ARE THE MEAL TIMINGS AT THE RESORT?
Meal timings are: Breakfast: 8.00 am to 10.30; Lunch 1.00 pm to 2.30 pm and Dinner: 8.00 pm to 10 pm.